Ticket Drafter
Interview → draft → copy into Zendesk
What issue do you want to report?
Describe the problem in your own words. I'll ask a few follow-ups and hand you a ready-to-paste ticket. The more you include up front, the fewer questions I need to ask.
What to include
- What's broken or what you need — in one sentence
- Where — the specific report, course, program, form, or field
- What you expected vs. what's actually happening
- Exact error text if there is one
- URL(s) and screenshot(s) if it's a visual issue (you'll attach screenshots in Zendesk after pasting)
- What's blocked because of it — who's affected, any committee/registration/audit context
Example starters
- The Course Outline Report is pulling historical program drafts.
- We can't log into the platform — getting a 500 error since this morning.
- Need to add new semester/term entries to the lookup table.
⌘/Ctrl+Enter to send